Shipping From Our UAE Warehouse
We have a local warehouse in the United Arab Emirates (UAE), and whenever possible, orders will be fulfilled and shipped directly from our UAE warehouse.
For selected items that are temporarily out of stock in our UAE warehouse, orders may be fulfilled and shipped from our Hong Kong warehouse.
The shipping origin may therefore vary depending on product availability.
Order Processing Time
Orders are generally processed within 2–7 business days after receiving your order confirmation.
Business days exclude weekends and public holidays.
Orders available in our UAE warehouse may be processed and dispatched sooner.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Estimated Delivery Time
Estimated delivery times are:
- Dubai: approximately 1–3 business days for items available in our UAE warehouse
- Other UAE destinations: delivery time may vary depending on the destination and carrier
- Middle East and Asian countries: approximately 6–15 business days
- Express Shipping Worldwide: approximately 3–10 business days
Delivery estimates apply after dispatch and may vary depending on product availability, shipping origin, destination, carrier, customs clearance, public holidays, and other circumstances outside our control.
Products shipped from our Hong Kong warehouse may require additional delivery time compared with products shipped locally from the UAE.
During peak seasons or unusually busy periods, please allow up to 5 additional business days.
Lost or Delayed Packages
We are committed to providing reliable delivery to our customers.
In the unlikely event that your package is lost in transit and has not been delivered within 45 business days, you may choose between:
- A full refund, or
- A replacement order at our expense
If you need assistance with an existing order, please contact us at:
How Can I Check the Status of My Order?
Once your order has shipped, you will receive an email notification containing a tracking number that you can use to follow your shipment.
Please allow up to 48 hours after receiving the shipping confirmation email for the tracking information to become available in the carrier’s system.
If you have not received your order within 10 days after receiving your shipping confirmation email, please contact us at:
Please include:
- Your full name
- Your order number
Our team will review the shipment status and assist you.
Tracking & Carrier Information
The shipping carrier and tracking details will be provided by email once your order has been dispatched.
You may use the tracking information provided to check the latest shipment updates directly through the nominated carrier’s website.
Carrier delivery procedures, restrictions, and shipping guidelines may vary depending on the destination.
Returns, Refunds & Exchanges
We accept eligible returns within 30 days after delivery, provided that the item is:
- Unused
- In its original condition
- In its original packaging
Please review our Return Policy for complete information regarding return eligibility, refunds, and exchanges.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photos showing the condition of the item and packaging
Each case will be reviewed individually, and we will do our best to provide an appropriate solution.
Need Help?
If you have any questions regarding shipping, delivery, tracking, returns, or your order, please contact us:
Email: contact@niimbot-online.com